Microsoft Dynamics CRM 2011
- From € 44,95 (Pro version)
- Your customer data safe & always available (PC & Mobile devices)
- Integrates with your Outlook
- Keep track of your customers
- SharPoint Integration
- Multi Tenant availability
is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and techincal support.
The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.
Once simply a label for a category of software tools, today, it generally denotes a company-wide business strategy embracing all client-facing departments and even beyond. When an implementation is effective, people, processes, and technology work in synergy to increase profitability, and reduce operational costs. (source:wikipedia)